Find, discover, review - New Zealand’s premier business directory
FIND
Contact Interspace Airport Advertising New Zealand Ltd
Our account was originally set up in December 2012 and our brochures were placed in the Airport as per our instructions. It was noted that our brochure was not in place around the Christmas break. I called IAA and was given the excuse of staff away for Christmas Holidays. In January (the peak of our tourist season) I checked the airport cafe display myself and there were no brochures on display but there were brochures from our competition. Once again I called staff at IAA and the consultant told me that someone had made a mistake and put the wrong brochures in our advertising space. They also said our competitors hadn't paid for their advertising. In other words we were paying to have our competition's brochure displayed. Less than a week later I returned to the airport only to find the situation hadn't been rectified. This time the excuse from IAA was...'the boss's son is restocking the brochure racks as a holiday job and sorry but he is still learning the ropes'' etc. Despite on-going issues I paid the account for that quarter in January. We continued checking the brochure display underneath the scroller in the cafe when we travelled to Nelson, and topped it up ourselves if their were none. Time and time again there were no brochures displayed or other brochures were in front of ours. I checked again in early February and March and sometimes the brochures were present but more often they were absent. In March, the advertisers on our brochure met and overwhelmingly supported breaking the contract with IAA given they had not represented our businesses and not fulfilled the terms of the contract during our peak tourist season. We agreed never to pursue airport advertising again with Interspace. In the past 15 years of our business I have co-ordinated our advertising and managed brochure production and distribution and I have never come across a more incompetent, inefficient and talentless business as Interspace.