Cafe Botannix
180 Taradale Road, Onekawa, Napier City, Hawkes Bay
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AWFUL DO NOT WASTE YOUR TIME GOING HERE. Upon arrival we were awkwardly greeted then the old lady says "oh have a few of these don't you" referring to our treatme vouchers however it was the first time going there. We ordered 2 $6 iced chocolates which weren't even cold and one came out big one came out small and so i took them back to the lady and asked why this was, she said the special needs boy who works there was just trying to be nice however she then said "i will take the big one back and make it a small one then" in her smarty pants voice. She then came out to serve a table beside us and said in a loud voice "don't worry it, the boys been screamed at" was that to show off in front of her friends she was serving or was it to try and be little us? then he was made to apologize which was not on he was so nervous when he was around this lady, and when he spoke. yes he made a mistake but to be soooo rude to your customers and him being screamed at is ridiculous. Then no goodbye or have a nice day. I will definitely be following this up with the manager as you cannot treat special needs people or anyone in fact the way this lady has treated us all today and food was average. What an awful experience!!!! :( javascript:void(0);