3rd April 2010 I bought a UPS from these people which failed within a year, but I did not recognise it as a fault until I had a power failure just outside the 1st year.
Anyway I took it into the shop and spoke to the store owner (Abas) who did not want to know!
First he suggested that I buy another UPS from him. I said that this was not acceptable and could he give me the name and contact details of the manufacturer or supplier so that I could contact them direct and get an explanation as to why it had failed so early. Abas refused this request, even when I pointed out to him that by doing so he was in breach of consumer law.
He then said that as a special concession to me he would send it back and get a report as to why it had failed.
So a few days later I contact Abas who tells me the UPS has been repaired and returned and that I can call in and pick it up. So I call in and Abas says I have to pay him $78.75 for getting it repaired.
I tell him that this is not fair as I only requested a report as to why it had failed and had not authorised any repairs to be carried out.
Abas tells me I can take it or leave it, he snatches my UPS off the counter and says that I have to pay up or its now his.
Somewhat with my back against the wall I pay and leave with my UPS.
When I get home I make some lengthy enquiries to track down the supplier, which I eventually do. I phone them up and explain who I am, and they proceed to tell me that they REPAIRED MY UPS UNDER WARRANTY AND RETURNED IT TO GAMMA FREE OF CHARGE!!!
When I phoned Abas and told him what I had discovered he did not give a damn.
MY CUSTOMER SATISFACTION RATING FOR GAMMA COMPUTERS AND ITS OWNER ABAS, IS A BIG FAT ZERO.
I WILL NEVER SHOP AT THIS STORE AGAIN!
Haken Media (0.01 km)
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I bought a UPS from these people which failed within a year, but I did not recognise it as a fault until I had a power failure just outside the 1st year. Anyway I took it into the shop and spoke to the store owner (Abas) who did not want to know! First he suggested that I buy another UPS from him. I said that this was not acceptable and could he give me the name and contact details of the manufacturer or supplier so that I could contact them direct and get an explanation as to why it had failed so early. Abas refused this request, even when I pointed out to him that by doing so he was in breach of consumer law. He then said that as a special concession to me he would send it back and get a report as to why it had failed. So a few days later I contact Abas who tells me the UPS has been repaired and returned and that I can call in and pick it up. So I call in and Abas says I have to pay him $78.75 for getting it repaired. I tell him that this is not fair as I only requested a report as to why it had failed and had not authorised any repairs to be carried out. Abas tells me I can take it or leave it, he snatches my UPS off the counter and says that I have to pay up or its now his. Somewhat with my back against the wall I pay and leave with my UPS. When I get home I make some lengthy enquiries to track down the supplier, which I eventually do. I phone them up and explain who I am, and they proceed to tell me that they REPAIRED MY UPS UNDER WARRANTY AND RETURNED IT TO GAMMA FREE OF CHARGE!!! When I phoned Abas and told him what I had discovered he did not give a damn. MY CUSTOMER SATISFACTION RATING FOR GAMMA COMPUTERS AND ITS OWNER ABAS, IS A BIG FAT ZERO. I WILL NEVER SHOP AT THIS STORE AGAIN!