At Capital Dental we believe that a healthy, good-looking, natural smile is not just for the lucky few, but something that we all can enjoy. And what a difference it can make to your confidence!
We are committed to excellence in our practice and to providing personalised care for you at affordable prices.
The modern and contemporary feel of the practice, complemented with our friendly staff will make your visit comfortable and relaxed.
1st February 2013 Went there for cleaning on a grabone voucher. Terrible service: the hygienist (whom I will not name here as the office is small and they'd figure it out easily), was really nice and pleasant, but she took a look and decided I didn't need full on cleaning session. She cleaned 4 teeth manually and polished most of them in a rush - my morning brushing was longer than that. I do this once a year overseas and it never took less than an hour. This one lasted 25 minutes and there was no visible difference. I think this was because I used the voucher so they deemed I was not worth the effort.
Capital Dental The Terrace
28th February 2013 Thank you for your response.
We do not want to sound negative, however we note you have made another review on the same day for another dental practice - Symes De Silva which is a bit coincidental and suspicious.
We will still treat your review comments as valid and our comment as follows:
The dental hygienist makes the decision upon examination in terms of the scaling and cleaning requirements of every patient (different patient have different needs).
If your oral hygiene was immaculate, then the dental hygienist would have been wrong to clean and scale for a full 60 minutes since this would be removing the mineral structure from your teeth. The additional time booked would then have been spent on education and other discussions. Any recommendation for subsequent appointments (recall appointments) would have then reduced for length of appointment, such that the cost to you as a patient is minimized.
We see many patients (we are a large and well established practice with many clinicians) and we absolutely make no concessions on quality of treatment regardless of how payment has been made.
We are happy for you to come back at no extra cost (as soon as possible) such that we can address any of your concerns, even to the extent of having an second review (by a dentist) on the clean that you received.
We look forward to hearing from you.
Capital Dental
Went there for cleaning on a grabone voucher. Terrible service: the hygienist (whom I will not name here as the office is small and they'd figure it out easily), was really nice and pleasant, but she took a look and decided I didn't need full on cleaning session. She cleaned 4 teeth manually and polished most of them in a rush - my morning brushing was longer than that. I do this once a year overseas and it never took less than an hour. This one lasted 25 minutes and there was no visible difference. I think this was because I used the voucher so they deemed I was not worth the effort.