Tres Pure Ltd
41 Beeston Crescent, Manurewa, Manukau City, Auckland
Physical address
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Tres Pure NZ have requested that I remove the negative review I've made of their company. Findabusiness do not remove reviews, so I will submit an addendum based on fact. I don't wish to negatively critique a small business but when that business does not perform to the standards they claim to posses, a negative critique ( I hope) will offer an opportunity for that business to improve their performance in order to meet the claims they make to customers. After placing my online order, it took a request by me for an update after 10 days for Tres Pure to admit they didn't have the item in stock and needed to order it from the US. This was the first time Tres Pure had made contact with me. They stated I could wait the 2 weeks it would take to arrive or receive a refund. I opted for the 2 weeks. It took 52 days in total from placing the order to receiving the item. A request for an update after 15 days from the '2 week' statement was met with zero response. It was only after I asked for a refund on the 50 day mark that Tres Pure replied to say it'd been shipped. Tres Pure claim they are a small business, great...good for them....but being a small business does not excuse poor customer service nor poor communication. I've found it interesting that within 12 hours of posting my negative review, Tres Pure emailed me to ask if I'd remove it. Proof that this company does and can communicate swiftly if motivated to do so! I hope this review prompts them to consider their operating practices to foster more of a customer-centric business model. I maintain my disappointment of this purchasing experience ($435.00 worth) and do not feel compelled to purchase anything further from Tres Pure NZ in future.