The Factory
46 Bridge Street, Ahuriri, Napier City, Hawkes Bay
Physical address
Bar, Restaurant, Pizza
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Strabaneboy
13 Current Review(s) |
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13 Current Review(s) |
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0 Archived Review(s)
0 Archived Review(s)
leeb2012
16th September 2012
Our group overall thought the food was really unimpressive. Not alot to choose from - and unimaginative. Service also wasnt up to scratch.
Our group overall thought the food was really unimpressive. Not alot to choose from - and unimaginative. Service also wasnt up to scratch.
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tlex2012
2nd September 2012
I am less than impressed with my dining experience last night at The Factory. After attending a function in Ahuriri, we walked down to the Factory - less two guests as during the function one became ill and one had to go home to a sick child - completely out of our control. When we arrived at the factory, we said "sorry not 7 of us tonight only 5". We were told by the staff member we should have called and let them know as the table was set for 7 and it was very inconsiderate. We sat down feeling like naughty school children, shocked at the welcome we had received. We were then told by the same staff member that lamb shanks weren't available - but there was a dish of leftovers from the asian themed evening the night before. Leftovers!!! We could not believe it. Why would you suggest to a customer they eat nothing less than freshly prepared food! This staff member was in fact the female owner of the business. Really she should have known better, as this level of customer service is totally unacceptable. The Menu that is listed on this website is not what is on offer - so no pasta as we were expecting. We all felt really disappointed. We will not be returning - from 5 not 7 very very unhappy customers.
I am less than impressed with my dining experience last night at The Factory. After attending a function in Ahuriri, we walked down to the Factory - less two guests as during the function one became ill and one had to go home to a sick child - completely out of our control. When we arrived at the factory, we said "sorry not 7 of us tonight only 5". We were told by the staff member we should have called and let them know as the table was set for 7 and it was very inconsiderate. We sat down feeling like naughty school children, shocked at the welcome we had received. We were then told by the same staff member that lamb shanks weren't available - but there was a dish of leftovers from the asian themed evening the night before. Leftovers!!! We could not believe it. Why would you suggest to a customer they eat nothing less than freshly prepared food! This staff member was in fact the female owner of the business. Really she should have known better, as this level of customer service is totally unacceptable. The Menu that is listed on this website is not what is on offer - so no pasta as we were expecting. We all felt really disappointed. We will not be returning - from 5 not 7 very very unhappy customers.
The Factory
7th September 2012
In reply to the above coments about the Factory Restaurant,we would never use the word inconsiderate towards a customer no matter how we might feel,the reason for mentioning 7 going down to 5 is we had the booking on our large square table and 5 customers would be stuck around two corners therfore we could have set up a smaller table.The word leftovers was a bad description for what was our soup of the day a lovely miso with tofu and vegatables,a dish we served the previous evening at our popular Japanese theme night.We have checked our web site and is is 100% current,I think the above customer was looking at a web site through Finda that we didnt know even exsisted.On a brighter note the feed back from the table regarding their meals was very positive and they appreciated the free upgrade to a Te Mata cape crest wine.We take all comments about the Restaurant seriously and will make sure we pay attention to even the smallest details.The Factory management.
In reply to the above coments about the Factory Restaurant,we would never use the word inconsiderate towards a customer no matter how we might feel,the reason for mentioning 7 going down to 5 is we had the booking on our large square table and 5 customers would be stuck around two corners therfore we could have set up a smaller table.The word leftovers was a bad description for what was our soup of the day a lovely miso with tofu and vegatables,a dish we served the previous evening at our popular Japanese theme night.We have checked our web site and is is 100% current,I think the above customer was looking at a web site through Finda that we didnt know even exsisted.On a brighter note the feed back from the table regarding their meals was very positive and they appreciated the free upgrade to a Te Mata cape crest wine.We take all comments about the Restaurant seriously and will make sure we pay attention to even the smallest details.The Factory management.
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foody007
18th July 2012
Hello fellow diners of great cuisine!! Bastille Day dining at this establishment shared a rather BROWN cloud over my throne following our small parties dining experience(all 6 of us to be exact)Sharp cramps followed by a sudden clutching of tummy, leading to the swiftest of pace to the GREAT WHITE THRONE(for what can be certainly described as back and forth repeat potty training!!) The Factory were duly phoned and made aware of our muddy plight....to essentially brush us off, and simply not care!! Well Done Team.........and by the way, the Gurnard was old, and very very dry....(seasoning anyone??)
Hello fellow diners of great cuisine!! Bastille Day dining at this establishment shared a rather BROWN cloud over my throne following our small parties dining experience(all 6 of us to be exact)Sharp cramps followed by a sudden clutching of tummy, leading to the swiftest of pace to the GREAT WHITE THRONE(for what can be certainly described as back and forth repeat potty training!!) The Factory were duly phoned and made aware of our muddy plight....to essentially brush us off, and simply not care!! Well Done Team.........and by the way, the Gurnard was old, and very very dry....(seasoning anyone??)
The Factory
7th September 2012
Sorry for the late reply as we have only recently been made aware of this web site. The comments above are very disapointing to hear especially when less than half the table had the fish which the customer says made them all ill,it is also very disapointing that the customer feels she was fobed off when she phoned to let us know,I spent 20 minutes on the phone discussing all aspects of what may have given her stomach cramps even offering to send her a copy of our A+ rating of food practises with the NCCouncil,Im sure her friends found her poem funny.As a Restaurant we take all coments very seriously,that particular night we had 68 other very happy customers half of which are regulars who gave us wonderful feed back.We will continue to adhere to our very high food and health standards.The Factory Management.
Sorry for the late reply as we have only recently been made aware of this web site. The comments above are very disapointing to hear especially when less than half the table had the fish which the customer says made them all ill,it is also very disapointing that the customer feels she was fobed off when she phoned to let us know,I spent 20 minutes on the phone discussing all aspects of what may have given her stomach cramps even offering to send her a copy of our A+ rating of food practises with the NCCouncil,Im sure her friends found her poem funny.As a Restaurant we take all coments very seriously,that particular night we had 68 other very happy customers half of which are regulars who gave us wonderful feed back.We will continue to adhere to our very high food and health standards.The Factory Management.
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Strabaneboy
11th February 2012
We have dined twice at this excellent establishment. Napier is blessed with a very high standard of cuisine, however the standard of service sometimes lets them down...NOT the case here! The Factory staff are all well trained professionals who add that something extra to a fine dining experience. The food is to die for, complemented by a good selection of superb wines. AND...all of this for such a reasonable price! Our third visit is not going to be far away!! Michael
We have dined twice at this excellent establishment. Napier is blessed with a very high standard of cuisine, however the standard of service sometimes lets them down...NOT the case here! The Factory staff are all well trained professionals who add that something extra to a fine dining experience. The food is to die for, complemented by a good selection of superb wines. AND...all of this for such a reasonable price! Our third visit is not going to be far away!! Michael
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kyz1983
9th February 2012
Never a failed meal from here. Staff are always friendly and polite. A great place to take friends and family.
Never a failed meal from here. Staff are always friendly and polite. A great place to take friends and family.
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wonton
7th May 2011
We are taking friends tonight. Its the best place to eat in Napier food excellent, very good value for money, brilliant service. Keep it up The Factory..
We are taking friends tonight. Its the best place to eat in Napier food excellent, very good value for money, brilliant service. Keep it up The Factory..
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stiladiva
27th March 2011
I would add + to my rating for the best pizza I have had in a long time, great atmosphere too will add this place to my list of fav places to go...didn't know it existed till I joined menu's!
I would add + to my rating for the best pizza I have had in a long time, great atmosphere too will add this place to my list of fav places to go...didn't know it existed till I joined menu's!
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heidzflyer
20th February 2011
The food was very fresh and tasty and the service was great. We thought it was very well priced considering the ambience "the factory" provides.
The food was very fresh and tasty and the service was great. We thought it was very well priced considering the ambience "the factory" provides.
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Waghorne
31st January 2011
Just wanting to upgrade my last review!! This place just keeps on getting better and better. It has become my favorite watering hole and dining place in Ahuriri - possibly Napier. The standard of food at the moment is exceptional and it is still very very good value for money
Just wanting to upgrade my last review!! This place just keeps on getting better and better. It has become my favorite watering hole and dining place in Ahuriri - possibly Napier. The standard of food at the moment is exceptional and it is still very very good value for money
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Waghorne
16th December 2010
OK food, very good service, excellent location and environment. Overall I would have to say it is extremely good value for money
OK food, very good service, excellent location and environment. Overall I would have to say it is extremely good value for money
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grizabella
14th December 2010
We were welcomed by very friendly staff. The service was speedy, did not have to wait long for our meals (7 of us)and the meals were enjoyed by all. Plentiful and well presented. Would recommend to all my friends.
We were welcomed by very friendly staff. The service was speedy, did not have to wait long for our meals (7 of us)and the meals were enjoyed by all. Plentiful and well presented. Would recommend to all my friends.
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chardynz
5th July 2010
had a meal there on friday and was a group of 13. Food was amazing and arrived in perfect timing for the whole group. the menu catered for both carnivore and vegetarion the mains where large frsh and full of flavour so we were all unable to try the varied dessert menu. Next tiem we wil certainly look at a pizza betwwen two of considering 3 courses. a real strong contender for dish of the year has to be the seafood pizza was the nicest pizza i have had in a long long time.
had a meal there on friday and was a group of 13. Food was amazing and arrived in perfect timing for the whole group. the menu catered for both carnivore and vegetarion the mains where large frsh and full of flavour so we were all unable to try the varied dessert menu. Next tiem we wil certainly look at a pizza betwwen two of considering 3 courses. a real strong contender for dish of the year has to be the seafood pizza was the nicest pizza i have had in a long long time.
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Phillipafly
5th July 2010
Awesome meal, service and atmosphere. Great range of local wines.
Awesome meal, service and atmosphere. Great range of local wines.
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The Factory
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Review The Factory
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We have dined twice at this excellent establishment. Napier is blessed with a very high standard of cuisine, however the standard of service sometimes lets them down...NOT the case here! The Factory staff are all well trained professionals who add that something extra to a fine dining experience. The food is to die for, complemented by a good selection of superb wines. AND...all of this for such a reasonable price! Our third visit is not going to be far away!!
Michael