9th March 2012 In response to the comment put through the review on kidscapes which I think was unfair, the customer didnt purchase a hairbrush and waited 5 months to receive the goods, she only made an enquiry to ask if we could get some hairbrushes in from bobble art in australia which I told her we had ordered but also couldnt gurantee as we dont know the shipment dates etc or know what stock we get until this arrives, therefore we contacted her when we were able to source one which Kidscapes had updated along the way. We sourced 2 of the last stock and I offerred this to the customer at cost which I did not inform her as I did this as a customer courtesy. The customer emailed me to say when she pulled the plastic off a little bit of the picture had peeled off and wanted a refund, I said she can keep the hair brush as she will still be able to use it and I would refund her. The email came in Wednesday night which I had processed this on Thursday, Kidscapes have no control over when funds go into the customers accounts when a credit is issued as this is forwarded to the bank to process, and I suspect due to the long weekend this caused the processing delay. The customer did email to ask when the credit has been issued and we had confirmed we had done it at our end. Unfortunately the control of when funds are credited is with the bank as we have no control due to the strict compliances we have to a heir to, and I think alot of companies would be in the same position. Perhaps next time we will offer a bank transfer as there wouldnt of been any delays at the credit facilities end.
9th March 2012 In response to the comment put through the review on kidscapes which I think was unfair, the customer didnt purchase a hairbrush and waited 5 months to receive the goods, she only made an enquiry to ask if we could get some hairbrushes in from bobble art in australia which I told her we had ordered but also couldnt gurantee as we dont know the shipment dates etc or know what stock we get until this arrives, therefore we contacted her when we were able to source one which Kidscapes had updated along the way. We sourced 2 of the last stock and I offerred this to the customer at cost which I did not inform her as I did this as a customer courtesy. The customer emailed me to say when she pulled the plastic off a little bit of the picture had peeled off and wanted a refund, I said she can keep the hair brush as she will still be able to use it and I would refund her. The email came in Wednesday night which I had processed this on Thursday, Kidscapes have no control over when funds go into the customers accounts when a credit is issued as this is forwarded to the bank to process, and I suspect due to the long weekend this caused the processing delay. The customer did email to ask when the credit has been issued and we had confirmed we had done it at our end. Unfortunately the control of when funds are credited is with the bank as we have no control due to the strict compliances we have to a heir to, and I think alot of companies would be in the same position. Perhaps next time we will offer a bank transfer as there wouldnt of been any delays at the credit facilities end.
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kiwikat99
14th March 2012 Kidscapes Limited order their hair brushes from a company in Australia. After I emailed directly to this company in Australia, and explained about the picture on the hair brush had come off, they were able to source another pirate hair brush for me. From order to delivery from Australia it only took 2 weeks unlike 5 months from order to delivery with Kidscapes Limited. I know how the financial systems work in NZ as I previously worked for one for many years. Bank transfers do not take that long as Kidscapes Limited claim. Internet banking transfers/bank deposits are transferred the next working day.
Kidscapes
21st March 2012 Bobble art had admitted their error in not sending our stock in december after we placed our order back in september, and did a special delivery January, we were told there was no more hairbrushes available as they were unsure if they were making them again. Therefore had to go by what they told us, it makes us think twice in ordering stock in again due to the ongoing complications with this shipment.
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kiwikat99
9th March 2012 My first purchase from Kidscapes Limited went without any hiccups. My second purchase was a hairbrush for my son which I waited over 5 months from order to delivery. The hairbrush was faulty as part of the picture on the hairbrush came off onto the plastic that was protecting the hairbrush. After emailing Kidscapes Limited and advising the picture on the hairbrush had stuck onto the plastic, I was assured that I would be refunded. I continued to chase Kidscapes Limited again and again for the refund as they did say in their email that they would refund me. I was emailed excuses that the refund was delayed by the bank. I was sent a rude email also saying that they never asked for the hairbrush back and that I was given a discount due to delay from order to delivery. I did prior to their rude email to send back the hairbrush but Kidscapes Limited declined my offer. I was never made aware of a discount at the time of payment but Kidscapes Limited conveniently told me about a discount as I was chasing them up for a refund. Kidscapes Limited is ok to deal with if you are happy with your purchase. However, Kidscapes Limited are difficult to deal with if they send you a product that is faulty. I don't think I would have received a refund for the faulty product had I not chased Kidscapes Limited up again and again. It took 2 weeks to finally get a refund which was a very slow and frustrating process. I would not deal with this company again nor would I recommend them to anyone else.
Kidscapes
9th March 2012 In response to the comment put through the review on kidscapes which I think was unfair, the customer didnt purchase a hairbrush and waited 5 months to receive the goods, she only made an enquiry to ask if we could get some hairbrushes in from bobble art in australia which I told her we had ordered but also couldnt gurantee as we dont know the shipment dates etc or know what stock we get until this arrives, therefore we contacted her when we were able to source one which Kidscapes had updated along the way. We sourced 2 of the last stock and I offerred this to the customer at cost which I did not inform her as I did this as a customer courtesy. The customer emailed me to say when she pulled the plastic off a little bit of the picture had peeled off and wanted a refund, I said she can keep the hair brush as she will still be able to use it and I would refund her. The email came in Wednesday night which I had processed this on Thursday, Kidscapes have no control over when funds go into the customers accounts when a credit is issued as this is forwarded to the bank to process, and I suspect due to the long weekend this caused the processing delay. The customer did email to ask when the credit has been issued and we had confirmed we had done it at our end. Unfortunately the control of when funds are credited is with the bank as we have no control due to the strict compliances we have to a heir to, and I think alot of companies would be in the same position. Perhaps next time we will offer a bank transfer as there wouldnt of been any delays at the credit facilities end.
In response to the comment put through the review on kidscapes which I think was unfair, the customer didnt purchase a hairbrush and waited 5 months to receive the goods, she only made an enquiry to ask if we could get some hairbrushes in from bobble art in australia which I told her we had ordered but also couldnt gurantee as we dont know the shipment dates etc or know what stock we get until this arrives, therefore we contacted her when we were able to source one which Kidscapes had updated along the way. We sourced 2 of the last stock and I offerred this to the customer at cost which I did not inform her as I did this as a customer courtesy. The customer emailed me to say when she pulled the plastic off a little bit of the picture had peeled off and wanted a refund, I said she can keep the hair brush as she will still be able to use it and I would refund her. The email came in Wednesday night which I had processed this on Thursday, Kidscapes have no control over when funds go into the customers accounts when a credit is issued as this is forwarded to the bank to process, and I suspect due to the long weekend this caused the processing delay. The customer did email to ask when the credit has been issued and we had confirmed we had done it at our end. Unfortunately the control of when funds are credited is with the bank as we have no control due to the strict compliances we have to a heir to, and I think alot of companies would be in the same position. Perhaps next time we will offer a bank transfer as there wouldnt of been any delays at the credit facilities end.