Glenstar Kennels and Cattery

18th September 2015
I did wonder if this client would be a problem, Arriving outside of hours which are clearly sign posted, an arrangement had been made for this for drop off but not collection. The dog had a slip lead placed on her. The dog was then lead through to the kennel block. She was fed according to the instructions whilst she was here ( 3 days) and had a funny smell the whole time she had been in the kennels. Yanna was a lovely girl who we had no problems with. On pick up he arrived an hour before we opened Marched into a staff only area ( Kitchen) was rude looking though files that did not have anything to do with him. He was not attacked he was barked at whilst the dog ran upto him ( Witnessed by another staff member) and then on a seperate occasion was seen to swung a lead at the dog in an aggressive mannor. This dog has never bitten anyone. He tried to tell me she had ripped his pants but there was no mark or rip in the pants. Had he arrived during our posted business hours she would havebeen locked up.Our rates are clearly displayed in the office as being $29 dollars per day for a large dog as of the 1st July,like a hotel we charge for the day of incoming as that unit is for that dog for that day regardless of arrival time ( Like a hotel) If he had picked up in the morning there would have been no charge for the day of pick up, as it was an afternoon pick up She had been excercised 3 times that day, fed twice as per the instructions and her unit and been cleaned twice and therefore was charged for the full day. I was threatend by this client and he tried to be intimidating. Although Yanna was lovely we asked him not to come back.

18th December 2012
This is not an accurate account or description of the events that occurred. This client kept extending the booking as she was unsure if she wanted us to assist to rehome the dog or she could find suitable dog friendly accommodation. She was given a discount because of the length of stay. After being given the final price for departure the following day it was not convenient for her to collect the dog from the airport and the dog stayed another 5 days hence the difference in the amount given and the amount invoiced the difference of which has not been paid. The invoice was for discounted rate of $20 per day as quoted. We also transported the dog to the airport free of charge and organised a travel crate at wholesale prices.. She rang when the dog arrived in the North Island to say how happy she was with the dog but now changes her story when asked for full payment. She was asked if she wanted the dog groomed and she declined although the dog had been bathed on two occasions at the kennels because he urinated himself when picked up and was not always clean in his unit. He did not have fleas. Owner commented how she could pick him up without problems. Disappointing that the first we have heard of these untrue grievances have been put on a public forum.