9th October 2010 Loved the atmosphere of this place, had a great feel about it. I didn't like the way you had to leave your table after reading the menu and go up and order as the place felt too 'upper class' for that. Meals were resonably priced, i had the chicken burger and fries, the fries were cooked to perfection but the piece of chicken in the burger was too big and it overpowered all the other flavours and ended up tasting like plain chicken and bread. My family also had the seafood chowder and raved about and and the service was wonderfull. Thanks Black Dog, will definatly come back
24th February 2015 I have heard of the wonderful reviews about the food provided at this restaurant by local regulars. A place I couldn't wait to see what all the fantastic fuss was about.
HOWEVER after hearing of the disgusting poor customer experience provided by manager Len I certainly will not be placing my money here or recommending this joint to anyone. On Saturday 21st Feb 2015 my brother pre booked for 30 people to celebrate his 21st birthday dinner. Unfortunately only 21 managed to attend the event. Not only did Len humiliate one of YOUR customers & his guests he did so in the public eye causing great embarrassment. He unprofessionally handled the matter by rudely telling them to "GET OUT OF HERE!" and made a public fuss about having to turn other customers away from the restaurant in order cater to this party. He displayed frustration and arrogance due to numbers not being met. There was no public misconduct done by the any of the group and no request was made by them for Len to turn customers away. Len's arrogant actions and poor business judgment then caused high levels of distress to the 21 people who were mistreated and had to find somewhere else to celebrate. I am glad they put their money into another venue...business you simply do not deserve.
If Len is unable to handle the fluctuations of the hospitality industry or unable to provide decent customer service then perhaps training in these areas would assist. Its quite shocking to hear that he is Co Manager/Owner because I certainly would not be working for such a rude arrogant person. I feel sympathetic for staff members being lead by him and only hope that he doesn't display this sort of behavior towards any of his workers or to any other member of the public.
Might I also add that my brother is profoundly deaf so to humiliate one who can not hear his behavior must have been absolutely outrageous.
I myself am situated in Australia and through word of mouth your business has reached me and I DO NOT RECOMMEND this place and will be telling many others both in NZ and AUSTRALIA
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kapmi089
23rd February 2015 On Saturday 20/02/2015 I went to this restaurant with the intention of celebrating a lovely 21st for my cousin whom had organised a celebratory dinner for 30 people in the end only 16 people arrived. The lovely waitress was nothing but providing exceptional service to our party and as we were about to order our meal co manager Len rudely interrupted by demanding where and when the rest of the guest were. Dumbfounded by his verbal attack he publically humiliated myself and the rest of the party and demanded us to leave the restaurant. Never in my life have I ever experienced such embarrassment
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Matthewa
25th March 2011 This Cafe was once my regular with a fantastic $5.50 coffee and muffin deal, unfortunately they are still offering the deal but the coffee is barely drinkable and the muffins look great but taste not so great !
Of the two people serving, one gave nice friendly service and the other was just miserable.
I'm really hoping I got them on a bad day!
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emahlyn
9th October 2010 Loved the atmosphere of this place, had a great feel about it. I didn't like the way you had to leave your table after reading the menu and go up and order as the place felt too 'upper class' for that. Meals were resonably priced, i had the chicken burger and fries, the fries were cooked to perfection but the piece of chicken in the burger was too big and it overpowered all the other flavours and ended up tasting like plain chicken and bread. My family also had the seafood chowder and raved about and and the service was wonderfull. Thanks Black Dog, will definatly come back
Yellow-Eyed Penguin Trust (0.01 km)
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The Black Dog Cafe & Bar (0.01 km)
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Loved the atmosphere of this place, had a great feel about it. I didn't like the way you had to leave your table after reading the menu and go up and order as the place felt too 'upper class' for that. Meals were resonably priced, i had the chicken burger and fries, the fries were cooked to perfection but the piece of chicken in the burger was too big and it overpowered all the other flavours and ended up tasting like plain chicken and bread. My family also had the seafood chowder and raved about and and the service was wonderfull. Thanks Black Dog, will definatly come back