Butler and Hewitt offer you friendly and reliable sales, installation and
servicing of new Panasonic Heat Pumps and air conditioning units, plus prompt servicing of most leading brand household appliances, by trained and registered technicians.
In July 2008 Butler & Hewitt proudly celebrated 30 years in business
servicing the appliances of Hawke(TM)s Bay families and businesses from
our handy base in Munroe Street in Napier.
13th June 2015 Mixed.
Because repair person number 1 came out to my mum. Chnaged controller on washer and left. Without testing it. Caused a massive flood. My mum is 83 and cannot move well, office was quite snotty when she rang back to ask repair person to return. Repair person comes back and blames a blockage - says to my mum, what do you want me to do now? Well, help her clean up the flood for one thing? Fix the machine for another? he leaves again, mess still in place.
My mum rings again, gets rude office again and requests anew repair person - this second one, a guy Nagy, was brilliant. Helped my mum clean up, diagnosed machine - the wrong controller had been put in, and arranges new part to come, he himself will do repair when it arrives.
So nagy is excellent. Terrific service. Sadly repair guy number one - and the office woman were both incompetent and utterly rude.
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Mixed. Because repair person number 1 came out to my mum. Chnaged controller on washer and left. Without testing it. Caused a massive flood. My mum is 83 and cannot move well, office was quite snotty when she rang back to ask repair person to return. Repair person comes back and blames a blockage - says to my mum, what do you want me to do now? Well, help her clean up the flood for one thing? Fix the machine for another? he leaves again, mess still in place. My mum rings again, gets rude office again and requests anew repair person - this second one, a guy Nagy, was brilliant. Helped my mum clean up, diagnosed machine - the wrong controller had been put in, and arranges new part to come, he himself will do repair when it arrives. So nagy is excellent. Terrific service. Sadly repair guy number one - and the office woman were both incompetent and utterly rude.