Kitchen Things Wellington
1 Glover Street, Ngauranga, Wellington City, Wellington
Physical address
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A really disappointing shopping g experience. We bought a Miele washing machine from Kitchen Things based on the recommendation of their service mechanic who took a look at our old machine. It had been arranged that on delivery they would take the old machine - the sales person was informed repeatedly that we have difficult access involving stairs and a steep path - neither the service mechanic who had been to our house, nor the sales person were perturbed by this and assured us that would be no problem. When the machine was delivered (by their Saturday delivery service), my husband and I were greeted by a surly, aggressive delivery man accompanied by an apologetic junior. He did not install the machine properly by failing to check the machine was level, point blank refused to take the old machine (a service we were charged $149 for) and stomped off down the hill. After contacting Kitchen Things and reporting the disappointing experience, we were told that our access is an OHS issue and they will not pick up the old machine. After e-mailing the manager to explain that we had informed them of the difficult access and that their service engineer had no concerns regarding access and recommending we buy from them, we have had no reply and are simply ignored. A truly horrible way to treat a customer who has just spent over $2000 with your company! You have lost any future custom and we shall not be recommending you to others.