23rd September 2017 Hi team,
i purchase cutlery from your store for my daughter ,not as a gift but as a replacement. Great discount! the store was clean,i walked towards the isle where their were plastic containers, and their was some one (dark short hair,just putting something away) and asked if i need helped. Kindly smiled and said NO! (sorry did not see his name) ,went to the counter and made my purchase,greeted by Craig.
Greeted me ,hello, is that it? - me, yip thank you, asked if i wanted a plastic bag, advise no thanks.
I wanted to say ,greeted with smiles,asked if wanted help, and what is impressive is asked if wanted a plastic bag! To many stores ask this. Thanks for the great service received so far.
23rd September 2017 Hi team,
i purchase cutlery from your store for my daughter ,not as a gift but as a replacement. Great discount! the store was clean,i walked towards the isle where their were plastic containers, and their was some one (dark short hair,just putting something away) and asked if i need helped. Kindly smiled and said NO! (sorry did not see his name) ,went to the counter and made my purchase,greeted by Craig.
Greeted me ,hello, is that it? - me, yip thank you, asked if i wanted a plastic bag, advise no thanks.
I wanted to say ,greeted with smiles,asked if wanted help, and what is impressive is asked if wanted a plastic bag! To many stores ask this. Thanks for the great service received so far.
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Jinklehymer
2nd September 2011 Sir - I am about to travel from Levin to Paraparaumu for the 3rd time to try & get satisfaction from this branch of your business - today I was told after a 4 minute 'test' that my replacement Russel Hobbs jug doesn't leak & would definitely not be replaced - I had already had the previous jug replaced for the same problem - 'Russel Hobbs made in China' appears to be bad for business However the jug does indeed leak because after about an hour the water leaks into the base. Left overnight the jug empties itself onto my kitchen bench!
Unfortuntately the local manager does not appear to understand that
1) The customer should not be embarrassed in front of other customers when insisting that there is a problem &
2) Consideration of a more thorough procedure for 'testing' alleged faulty products could be an idea . And that failure to act in a more considerate manner will result in
3) The fact I have now spent about $50 on gas to travel between the two towns to try & sort this problem. I will endeavour to address this when I return .... again! next week - And ... to quote the famous American General Patton -
"I WILL RETURN" Yours sincerely 'Very irritated customer'
Hi team,
i purchase cutlery from your store for my daughter ,not as a gift but as a replacement. Great discount! the store was clean,i walked towards the isle where their were plastic containers, and their was some one (dark short hair,just putting something away) and asked if i need helped. Kindly smiled and said NO! (sorry did not see his name) ,went to the counter and made my purchase,greeted by Craig.
Greeted me ,hello, is that it? - me, yip thank you, asked if i wanted a plastic bag, advise no thanks.
I wanted to say ,greeted with smiles,asked if wanted help, and what is impressive is asked if wanted a plastic bag! To many stores ask this. Thanks for the great service received so far.